Terms of Service

1.Who these terms are between

Matterly is operated by AutoTribes Ltd. “We” and “us” mean AutoTribes Ltd; “you” means the law firm or advocate that holds the account, and everyone the firm invites into it. Where an individual accepts these terms on a firm’s behalf, they confirm they are authorised to bind that firm.

2.What the service is

Matterly is practice-management software: matters, a court diary and deadline calculator, client and conflicts records, time recording, billing, client-account (trust) bookkeeping, document storage, e-signature, a client portal, and an assistant that answers questions about your own firm’s records.

It is software, not advice. Nothing Matterly produces — a computed deadline, a conflicts search, a compliance pack, an assistant’s answer — is legal advice, and none of it substitutes for the judgement of an advocate. Each of those outputs carries, in the product itself, a statement of what it does and does not establish. Those statements are part of these terms.

3.What we do not do

• We never hold or move client money. Matterly records what your client account holds, in your own books. Money moves through your bank, on your instruction, and nowhere near us.
• We do not file anything for you. Deadlines are computed and diarised; filing remains yours.
• We do not verify identity or sanctions ourselves. Where no screening provider is configured for your firm, nothing is screened and nothing is recorded as screened.

4.Your account and your people

You are responsible for who you invite into your firm’s account and for what they do in it. Roles and permissions are yours to set. Keep sign-in credentials confidential and tell us promptly if you believe an account has been compromised.

You must not use Matterly to store or transmit anything unlawful, to attempt to reach another firm’s data, or to probe, scan or overload the service.

5.Your data is yours

Every matter, client record, document and figure you put into Matterly remains yours. We process it to run the service for you and for no other purpose: we do not sell it, we do not use it to advertise, and we do not train models for other customers on it. How we handle personal data is set out in the Privacy Policy.

You can export your firm’s data from the product at any time while the account is open. On closure, see clause 9.

6.Fees, plans and seats

Plans and prices are published at matterly.ke/pricing. Fees are payable in advance for each billing period and are non-refundable except where these terms or the law say otherwise.

Seats are counted on the basis your plan names. Adding people does not block work: where a firm goes past the seats it has bought, the highest number reached during the period is billed at the end of that period, and the product tells you when you are over before it does so.

We may change prices for a future billing period on at least 30 days’ notice. A price change never applies to a period you have already paid for.

7.Availability

We work to keep Matterly available and to make planned maintenance brief and announced, but we do not promise uninterrupted service. Where a limitation affects the reliability of something the product tells you — a rule pack no advocate has reviewed, a search that covers less than it appears to — the product says so at the point you read it, rather than here.

8.Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, neither side is liable for loss of profit, loss of business or indirect loss, and our total liability in any twelve-month period is limited to the fees you paid us in that period.

A limitation date, a filing deadline and a conflicts position remain the responsibility of the advocate on the file. The product exists to help you get them right and records what it did; it does not assume them.

9.Ending the agreement

You may close your account at any time. We may suspend or close an account for non-payment, or for a serious or repeated breach of these terms, after telling you what is wrong and giving you a reasonable chance to put it right — except where the breach is such that we cannot reasonably wait.

For 30 days after closure your data remains available for export. After that it is deleted on the schedule in the Privacy Policy. Ask us before the 30 days are up if you need longer; a firm’s file is not something to lose to a calendar.

10.Changes to these terms

We may change these terms. Material changes are notified in the product and by email to the firm’s administrators at least 30 days before they take effect. Continuing to use Matterly after that date is acceptance; if you would rather not accept, you may close the account and we will refund the unused part of the period you have paid for.

11.Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction over any dispute arising from them.

12.Contact

Questions about these terms: legal@matterly.ke.